Thank you for shopping at Rosi Interiors.
Any product purchased from Rosi Interiors is individually
inspected before dispatch and you can be confident that our items will meet
your expectations.
However, although it is our intention to only provide you
with superior quality goods, on occasion there may be a discrepancy or fault
with a product that is overlooked or beyond our control.
For this reason, if you are not entirely satisfied with your
purchase, we're here to help.
Returns – Stock
items
Stock items are eligible for return. You have 14 calendar
days to notify us of your intention to return an item from the date it was
received and then a further 14 calendar days from the return notification for
us to receive the item at our address.
To be eligible for a return, your item must be unused and in
the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Returns –
Non-stock/custom made items
Non-stock and custom made items are not eligible for return
unless there is a fault within the product or the manufacture process.
You have 14 calendar days to notify us of any
fault/discrepancy with your product from the date it was received. We will then
make the necessary arrangements to inspect and return the item.
Your item needs to have the receipt or proof of purchase.
Refunds
Once your item has been received we will notify you in
writing and commence the return inspection process. Upon completion of the
inspection, we will immediately notify you of the status of your refund.
If your return is approved, we will initiate a refund to
your credit/debit card for processing.
Your credit will be received within a certain amount of
days, depending on your card issuer's policies.
Return Shipping
All stock items should be returned to the following address
and it is the responsibility of the buyer to pay any associated shipping costs
(unless the item is deemed faulty, through prior arrangement):
Rosi Interiors
1 Thornfield House
Delamer Road
Altrincham
Cheshire
WA14 2NG
Non-stock items or custom made items are only eligible for
return if they are deemed faulty. The item will need to be returned to an
alternative address and any associated shipping costs will be the
responsibility of Rosi Interiors.
Contact Us
If you have any questions on how to return your item to us,
please feel free to contact us by e-mail: info@rosiinteriors.co.uk or by
telephone on 0161-929-9780.